Speaking with a customer? Make sure to use positive language. Here’s an example. Instead of saying, “sorry, I don’t know the answer,” say “I’ll find out the answer and get back to you shortly.” Here’s another example, don’t say “sorry that’s not in stock,” instead say something like this “that item will be back in stock in two weeks” or “while that item isn’t in stock, this item is” then explain why it’s a good alternative.
Simple as that.
Many businesses now offer web chat support for customers. The majority of customers prefer the ease of use this technology provides. Thankfully, we make it easy for businesses who want to offer this technology. It’s integrated directly with our skills-based routing omnichannel environment. This directs your requests to agents efficiently and effectively. The chat interface is also designed to match the colors and tone of your site or application. The widget code can be pasted right into your web code.
Did you know? Studies show that helping employees achieve work-life balance through telecommuting and/or other initiatives can provide a big payoff in employee retention, engagement and productivity. Many employees are struggling to care for aging parents and/or children as well as managing other issues in their personal lives.
It’s important to provide a friendly, professional answer, even when you’re not available. You can do this with the help of XACT’s Telephone Answering Services. We’re staffed 24 hours a day, 365 days a year. Check out our website to learn more about our services.