Outbound call support services usually include:
- Telemarketing service and sales call solutions.
- Lead generation and qualification.
- Customer outreach and customer interaction.
- Market research and surveys.
- Appointment setting services.
- Renewals and customer retention calls.
XACT’s Outbound Call Center Services
Phone Campaigns
We’ll use just the right modality to make sure we reach out by phone call in the most effective way. By choosing the right method – predictive dialer, proactive or preview dialing – we will enable outbound call center agents to reach your callers effectively.
By applying dialing rules, effective dialing hours and even a unique caller ID, we’ll raise answer rates and contact touch points.
Email Campaigns
Outbound call center solutions also include email support support to reach your customers, such as:
- After contact surveys for customer experience information.
- Upsell and cross-sell.
- Reminders of upcoming events and promotions.
- Follow-ups on customer service or support tickets.
SMS
Using SMS (text messaging) for outbound calls lets you engage customers on a new medium. SMS offers you the ability to send them a message that lands in their fingertips quickly and can engage them instantly. With our SMS outbound call center services, send customers:
- Quick links to live chat for customer support or help.
- After contact surveys for satisfaction.
Reminders of upcoming events and promotions. - Updates on service or support tickets.
What Sets Us Apart
When you partner with our outbound contact center service, you gain a team of center agents who have your back, offering human-focused support and freeing your team to focus on strategic priorities.
Working with us delivers:
- Compliance-first operations: Adherence to TCPA, DNC, GDPR, HIPAA and PCI-DSS.
- Data-driven efficiency: Customer data, CRM integrations and speech analytics improve performance.
- Custom-built solutions: Tailored outreach strategies for industries like healthcare, finance, and B2B.
- Scalable staffing: Flexible workforce models that grow with your business.
- Proven ROI: Tracking outbound calls, sales calls and outbound campaign outcomes ensures measurable success. Read reviews from existing customers who’ve seen this level of success to see real-world impacts.
The XACT Outbound Call Support Approach
Your customers deserve the best support possible, and our outbound call center agents are here to deliver. Whether you need a bit of extra outbound calling help or want us to fully take your outbound communication off your shoulders, we’ll handle each interaction with the utmost care and quality. Here’s how we serve you and your customers:
A Plan of Action and Change
A six-step implementation process that focuses on learning about you through discovery, development, training and careful roll-out.
Targeted Training
We will develop content, curriculum and a quality training program about your product, customer service or brand.
Quality Assurance
Once on board, we’ll continue to strive for excellence while maintaining program quality and integrity.
Workforce Scheduling
Our workforce team ensures that agents are scheduled properly and resources are available when you need them most.
Resource Management
We have a team of specialists constantly watching contacts in our system, making sure that we never miss a thing.
Account Management
You’ll always have a point of contact to reach out to discuss issues and provide feedback.
Channels We Offer
For each of our channels, we offer three workforce types: shared agents, hybrid agents and dedicated agents, delivering the level of service you need:
Voice & Digital
Social Media
Instagram
Facebook
LinkedIn
YouTube
Apple App Store
Google Play
Google PlacesPrivate Messaging
WhatsApp
Facebook Messenger
Apple Messages
LINE Instagram DM
Teams
Slack
TelegramBring Your Own Channel
Webex
Kik
Zoom
TikTok
Discord
WeChat
KakaoTalk Tencent QQ Sprinklr
Viber